FAQ
Have questions? We’ve got answers! Take a look below for our most frequently asked questions. If you still have a question simply email/ call us!
Absolutely. We’re fully insured for your peace of mind. If you need proof of insurance simply email us and we’ll gladly forward you all relevant documentation.
Our Satisfaction Guarantee is our promise of reliability to you. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:
- Contact us within 24 hours post-cleaning to share your concerns or issues.
- For end of lease/ move-in cleaning, a 72-hour window is available to report concerns.
- We’ll arrange a complimentary re-clean on the next available business day, where our team will revisit your property to focus on your areas of concern.
- If you’re still dissatisfied after the re-clean, we’ll reassess the situation. If we can’t resolve your concerns, a credit or refund will be issued to you accordingly.
For cancellations, please provide us with a 24-hour notice to avoid a late cancellation fee. Our cleaning teams’ schedules are meticulously planned, and cancellations within 24 hours of service result in lost work opportunities for them.
In the event of a cancellation at the door without prior notice, a full-price cancellation fee will be applied.
Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We know how to love, respect, and care for them. We’re a pet-friendly cleaning service.
At the time of booking, we inquire whether a parking spot can be secured for our cleaning team. This is particularly important in areas like CBD, where parking is often scarce. Our teams come fully equipped with cleaning supplies, including mops, buckets, and caddies. Walking long distances with this equipment is impractical.
We kindly request that a pre-arranged parking spot be available for our team during your scheduled cleaning service. If a spot is not provided and none can be found, we will need to reschedule the service. Should parking require a fee, we’ll notify you in advance and include the cost in your final invoice.
If there is a breakage or loss during your cleaning, a notification of such an event must be made to Maxbnb within 48 hours of your service, either by email or phone. Once Maxbnb receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)
Absolutely. We bring all the required cleaning supplies and equipment. Should you wish for our cleaners to use your own equipment or products, please leave us a note when you submit the enquire or call us
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services we offer by going to our service page.
Due to WH&S, liability risks and complexity, the services below are not offered:
- Chandeliers
- Light Bulbs,
- Fireplaces,
- Fly Screens,
- Ceiling Fans,
- Moving Furniture Or Appliances,
- Putting Away Dishes/ Pans, Ac Vents/ Units/ Filters,
- Grout & Silicon Remediations,
- Biohazards (Excessive Mould, Faeces, Blood),
- Dour Removal & Remediation,
- Removal Of Pet Hair Embedded In Carpet Fibres,
- Removal Of Certain Mineral Deposits (E.G. Stains In The Toilet Bows),
- High-Reach Areas (Areas Not Reachable With A Small Two-Step Ladder).
Absolutely. All our cleaners undergo a rigorous screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.
A Deep Clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last 3 months. To see the extra things we do for deep cleans check out our deep cleaning page
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your house cleaning service online.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Yes, most of the time. However, we allow a one-hour arrival window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
A.B.N. 33632411842
Contact Us
Email:
- contact@maxbnb.com.au
Phone:
- 0492 222 149
Address:
- Shop 2/3290 Surfers Paradise Blvd, Surfers Paradise QLD 4217
